Role Summary
The role exists primarily to achieve automation of all the organization’s business processes and introduction of Artificial Intelligence (AI) into some of its core services. He/she will be charged with understanding and applying new automation processes as they become available and will have to leverage automation to streamline the information technology processes.
He/she will take charge of automating and implementing the organization’s business processes using MS Flow, PowerApps and other automation tools. Communication skills will be very important, since he/she will need to champion cross-departmental efforts to help streamline business processes.
Primary duties and Responsibilities
- Identify opportunities for automation of business processes using MS Flow, PowerApps and other automation and AI tools.
- Document changes to the systems using change management best practices.
- Identify bugs and resolve quality issues detected in automated processes.
- Install applications and databases relevant to automation systems.
- Collaborate with other business units to understand how automation can improve workflow.
- Constantly engage colleagues or end-users in other to identify ways to further improve the automation solutions.
- Prepares and maintains an updated record of all relevant automation documents.
- Administer and support other services like SharePoint, Teams, Redmine.
- Perform other miscellaneous duties that will be assigned.
Skills and Requirements
- Creative thinking and analytical skills.
- Good communication skills.
- Ability to solve complex problems independently.
- In-depth knowledge of MS Flow, PowerApps and other automation tools.
- Support skill for SharePoint Online, MS Teams & Redmine Ticketing System.
- Excellent teamwork and problem-solving skills.
Key Performance Indicators
- Commitment and efficiency in delivery of core duties assigned.
- Turnaround time and ability to meet deadlines.
- Taking initiative and being creative in carrying out core duties assigned.
- Excellent understanding of business processes.