ROLE SUMMARY

The Sales and Business Development Manager is a key player in Sales, Business Development, Customer Engagement and Retention. The role holder will be to drive sales and business growth. The successful candidate will be responsible for developing and executing sales strategies to align with Company’s Corporate Business Objectives, building and maintaining strong relationships with clients, identifying new business opportunities, and expanding our market presence. He/she will be responsible for portfolio growth via aggressive clients’ acquisition strategies, sales, and relationship management activities. He/she will also be responsible for reviewing and analyzing the performance and profitability of assigned sales clusters.

Primary Duties and Responsibility

➢Develop and implement sales strategies to achieve assigned business objectives
➢Identify and pursue new business opportunities to drive growth
➢Build and maintain strong relationships with clients and partners
➢Conduct market research and analyze industry trends to stay ahead of the competition
➢Collaborate with cross-functional teams to align sales efforts with business objectives
➢Monitor and report on sales performance and market trends
➢Partner with merchant acquirers to co-acquire key merchants across industry verticals.
➢Co-create and implement Business Development Strategies; execute comprehensive business development plans in line with the organization’s goals (considering current and projected industry trends).
➢Identify key areas for growth, devise strategies to penetrate new markets, and explore partnerships and collaborations to expand the company’s reach.
➢Develop a total understanding of company products and services to enhance customer engagement and satisfaction.

KEY PERFORMANCE INDICATORS (KPI’s)

Revenue

I. Revenue Generation: The total revenue generated by the sales team during a specific period
II. New Client Acquisition: Number of new clients/ merchants co-acquired.
III. Revenue Growth Rate: The percentage increase in revenue over a specified
IV. Profitability – Gross profit margin achieved on sales generated.

Pipeline Management

I. Number of Leads Generated: The number of leads generated measures the total quantity of potential customers or prospects that enter the sales pipeline within a specific timeframe.
II. Conversion Rate: percentage of leads or prospects that successfully convert into active customers.
III. Average Sales Cycle Length: The average sales cycle length measures the average time it takes for a lead to progress through the sales pipeline, from initial contact to deal closure.

Relationship Management

I. Client Retention Rate: Client Retention VS Attrition Rate
II. Percentage and cost of Upselling/Cross-selling Opportunities: Upselling and cross-selling opportunities refer to the potential to generate additional revenue by selling higher-value products or services to existing clients or introducing complementary offerings. To leverage opportunities to increase the customer’s lifetime value.
III. Customer Satisfaction Score (CSAT): measures the level of satisfaction among clients

JOB REQUIREMENT

• Deep understanding of the Fintech industry, including trends and market dynamics relevant to financial services.
•Strong Accelerex Products Knowledge
•Strategic thinking and management
• Aggressive and determined to achieve results.
• Efficient Communication and Stakeholder Management Expertise
• Negotiation skills
• Problem Analysis & Problem-Solving
• Good knowledge of economics and market
• Team Spirit/Team Building
• Commitment to self-development
• Stress Tolerance/Performance Under Pressure/Resilience